Contact Our Customer Service Team

Our customer service team are available by phone or online chat seven days a week, from 6am to 9pm PST (Pacific Standard Time).

How to contact us

You can call us at 1-844-335-9670 or use our online chat service by clicking or tapping on the orange icon found at the bottom-right of any page on this site.

Don’t forget to check our FAQs first, in case the info you need is already there.

We CAN help with the following:

  • Help placing an order
  • Questions about an existing order
  • Questions about using this website

We CANNOT help with these requests:

  • Checking the balance on a gift card or eGift from our site. You’ll need to use the balance checker tool on that card brand’s own website
  • Store-bought cards, including plastic gift cards and plastic prepaid Visas & Mastercards. If you’ve bought or received a card purchased from a store, please visit the website for that card brand for help. Please DO NOT contact our customer service, as we’re unable to help with cards not bought from our site