Contact Our Customer Service Team

Our customer service team is available by phone or online chat seven days a week, from 6am to 9pm PST (Pacific Standard Time).

How to contact us

You can call us at 1-844-335-9670, or use our online chat service by clicking or tapping on the orange icon found at the bottom-right of any page on this site.

Don’t forget to check our FAQs first, in case the info you need is already there.

We CAN help with the following:

  • Help placing an order
  • Questions about an existing order
  • Questions about using this website

We CANNOT help with these types of requests:

  • Checking the balance on a gift card, prepaid card or eGift card bought from our site. You’ll need to use the balance checker tool on that brand of card’s own website
  • Store-bought cards such as plastic gift cards or plastic prepaid Visas and Mastercards®. If you’ve bought or received a card purchased from a store, please visit the website for that brand of card for help. Please DO NOT contact our customer service team, as we’re unable to help with cards that are not bought from our site