eGift FAQs

ANSWERS

Are e-gift cards refundable?

Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they call customer service at 1-844-335-9670 or email: customerservice@giftcardstore.ca .

Are there any restrictions on purchasing cards?

There are no restrictions to purchasing an eGift, however some brands may have set denominations. Refer to the specific brand’s product page to find out what denominations are available.

Do these cards expire or have any fees?

There are no fees or expiration dates associated with merchant gift cards.

How do I check the status of an order?

You can check the status of an order by clicking on Sign In at the top of any page. After logging in, the My Account screen will appear. Click on the Order History section to review the status of your order.

How do I place an order?

You can shop online at any time and pay by credit card.

How is my order delivered?

Your recipient will receive an email message that contains a link to their gift card. You will also receive a confirmation email. The link will take them to their personalized gift card. The gift card can either be printed for use at the merchant unless the merchant has specified online redemption only on the brand's page. In some cases they can use the gift card directly from their mobile phone.

What delivery options do you offer?

E-gift cards are delivered via e-mail.

What methods of payment do you accept?

We accept Visa debit and Visa/Mastercard credit cards.

When will my recipient receive their e-gift card?

Most orders are delivered within 12 hours. It can sometimes take up to 48 hours from the time of purchase to review the order unless you specify a future delivery date.

Where can these cards be used?

Most cards can be used at the merchant's retail locations and online at the merchant's website. However, since every merchant is different, please refer to their specific terms and conditions found on each brand’s page prior to purchasing their card.