Virtual Joker Mastercard FAQs

ANSWERS

What is the Virtual Joker Prepaid Mastercard?

The Virtual Joker Mastercard is a prepaid e-card for online use only. The card can be used to make online purchases worldwide, wherever Mastercard is accepted. There is a 2.5% Foreign Transaction Fee for any online purchases made outside of Canada. This card is not reloadable and cannot be used to withdraw cash, or used at an ATM. Funds loaded to this card are not insured by the CDIC.

Where can the Virtual Joker Prepaid Mastercard be used?

Virtual Joker Prepaid Mastercards® can be used to make online purchases worldwide, wherever Mastercard is accepted. There is also a 2.5% Foreign Transaction Fee for any online purchases made outside of Canada or on any redemptions made in non-Canadian currency. PLEASE NOTE that due to a change in regulations, there are now restrictions on the use of these cards in the Eurpoean Economic Area* (EEA), where the maximum spend in a single transaction at online merchants or websites located in the EEA will be limited to $75 CAD, and the maximum spend in the EEA region over the lifetime of the card is now limited to $225 CAD. *The European Economic Area subregion includes the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), and Mayotte. Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

What are the restrictions for using the Virtual Joker Prepaid Mastercard on sites and online retailers in Europe?

Due to a change to regulations in the *European Economic Area (EEA), the maximum spend in a single transaction at online merchants or websites located in the EEA will be limited to $75 CAD, and the maximum spend in this region over the lifetime of these cards is now limited to $225 CAD. *The European Economic Area subregion includes the following countries, islands, and territories: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canary Islands, Ceuta, Melilla, Azores, Madeira, Aland Islands, Jan Mayen, French Guiana, Guadeloupe, Martinique, Réunion, Saint Martin (French Part), and Mayotte. Please note that the United Kingdom and all legal jurisdictions under the United Kingdom are exempt from this definition of European Economic Area.

How long does online delivery of the Virtual Joker Prepaid Mastercard take?

It can take up to 48 hours from the time of purchase to review your order for fraud and security screening before we release your order for processing and delivery. You can also specify a future delivery date for your order if you want it sent on a certain date, such as someone’s birthday. The card is delivered via email or can be downloaded from the Order History section in the recipient’s account on GiftCards.ca. The card then needs to be registered and activated before it can be used.

How is the Virtual Joker Prepaid Mastercard delivered?

The Virtual Joker Prepaid Mastercard is delivered by email or it can be downloaded from the Order History section in the recipient’s account on GiftCards.ca. The card then needs to be registered and activated before it can be used. Once you click the link to the card it will begin the registration and activation process. The Virtual Joker Prepaid Mastercard MUST be activated before it can be used.

Does the Virtual Joker Prepaid Mastercard need to be activated or registered?

The Virtual Joker Prepaid Mastercard MUST be activated before it can be used.

The card is delivered by email, access the card within the email to begin the registration and activation process. The card recipient will need to input address details and other information in order to activate the card.

These address details may also be required when using the card to make purchases online, as some sites require the cardholder’s address.

How much money can I load onto the card?

You can load anywhere from $25 to $500 when you purchase the card. The card is not reloadable.

What if I don’t receive my Virtual Joker Prepaid Mastercard?

As the card is delivered by email, please ensure the recipient has checked their inbox, as well as any spam folders or automatic filters such as the Updates tab in Gmail, if enabled. If the card has not arrived within 48 hours from the time of purchase, please Contact Us. Have your email address, the order number and the recipient’s email address ready before calling.

How do I use the Virtual Joker Prepaid Mastercard?

This virtual Mastercard is for online use only. When making a purchase online, simply enter the required card information. The card number, expiry date and CVV2 information are displayed on the Virtual Mastercard, which is available to use once you’ve completed the registration and activation process. If the cardholder’s address details are required to complete a purchase when you use the Joker card to pay online, then they must match the details used to activate the card.

Is the Virtual Joker Prepaid Mastercard refundable?

No, all sales are final and the Virtual Joker Prepaid Mastercard is not refundable.

Are there any restrictions on the Virtual Joker Prepaid Mastercard?

Yes, restrictions on the Virtual Joker Prepaid Mastercard are listed below.

  • This card is for online use only
  • It can only be delivered via email
  • Delivery is NOT instant, it can take up to 48 hours from the time of purchase to review and then process your order before it is sent by email
  • There are restrictions on the quantity of cards that can be ordered
  • Only $25 to $500 can be loaded onto the card at the time of purchase
  • The card is not reloadable
  • The card cannot be used to withdraw cash or used at an ATM
  • Funds loaded to this card are not insured by the CDIC
  • The card must be registered and activated before it can be used, the recipient’s address and other information may be required

Does the Virtual Joker Prepaid Mastercard expire?

This card has a purchase fee of $7.95 per card, no matter what amount is loaded onto the card.

The card has a Valid Thru date and it can no longer be used after that date has passed. Funds on the card do not expire however, please call 1-833-293-7721 for further information on how to obtain a new card if the Valid Thru date has passed but there were still funds left on the card. The Valid Thru date of your card is listed below the card number.

How do I check the balance of a Virtual Joker Prepaid Mastercard?

Please call 1-833-293-7721.

How do I check the status of an order?

You can check the status of an order by signing into your GiftCards.ca account and then viewing Order History. If you used Guest checkout for your order, you will have to create an account first. It can take up to 48 hours from the time of purchase to review and process an order before it’s delivered via email.

How do I place an order for the Virtual Joker Prepaid Mastercard?

Choose the Virtual Joker Prepaid Mastercard card on our site, then select whether or not it’s a gift, then choose the amount of money you want to load onto the card between $25 and $500 CAD. Proceed to check-out and pay with a Canadian credit card; we only accept Visa or Mastercard. We do not accept debit cards, Discover cards or American Express. We also do not accept telephone or mail orders.

What methods of payment do you accept?

We only accept payment using a Canadian credit card, either Visa or Mastercard. We do not accept debit cards, Discover cards or American Express cards.